Privacy Policy | SEQ Campers

1. Introduction

SEQ Campers (we, us, or our) is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, submit quote requests, subscribe to our newsletter, or make deposits and payments.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide through our website, including:

Contact Form Data: When you submit a quote request or inquiry form, we collect your name, email address, phone number, postcode, and details about your camper interests or inquiry.
Newsletter Subscription: When you subscribe to our newsletter or marketing emails, we collect your email address and any other information you provide.
Payment Information: When you make a deposit or payment:
- For online deposits via Stripe: We collect billing name, address, and transaction details. Your card information (credit/debit card numbers, expiry dates, CVC codes) is processed securely by Stripe, our certified payment processor. We do not store, process, or have access to your full card details.
- For direct bank transfers: We collect transaction confirmation details and bank account information you provide to us. This information is used only to reconcile payments and communicate with you.
Communications: If you contact us directly via email or other communication channels, we collect the information you include in your message.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Browser and device information (browser type, operating system, device type)
IP address and general location information
Usage data (pages visited, time spent, links clicked)

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiry or quote request
To process and confirm deposits and payments
To send payment confirmations and invoices
To send you marketing communications and newsletters (with your consent)
To improve our website and services
To prevent fraud and unauthorized transactions (for online payments)
To comply with legal and tax obligations

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

With Stripe (for online deposits only) to process secure payments and prevent fraud. Stripe is PCI-DSS Level 1 compliant. See Stripe's Privacy Policy at https://stripe.com/privacy
With other service providers who assist us (e.g., email service providers, website hosts) under confidentiality agreements
When required by law or legal process
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets (we will notify you of such change)

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, and destruction.

For online deposits via Stripe, we use industry-standard encryption (SSL/TLS) and partner with Stripe, a Payment Card Industry (PCI) Data Security Standard Level 1 compliant service provider. We never store your full credit card details on our systems. For direct bank transfer payments, we protect banking information through secure communication channels and restricted access to payment records.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For quote requests, we typically retain information for 12 months. For payment records, invoices, and transaction details (whether via Stripe or direct transfer), we retain information for 7 years to comply with Australian tax law and accounting standards. Newsletter subscribers can have their information retained until they unsubscribe.

7. Your Rights

Under Australian Privacy Law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Opt-out of marketing communications at any time
Request deletion of your information (subject to legal obligations)

To exercise any of these rights, please contact us using the details provided in Section 9. For payment-related data held by Stripe, please contact Stripe directly at privacy@stripe.com.

8. Marketing Communications

If you subscribe to our newsletter or marketing emails, we will use your email address to send you updates, promotions, and information about our products and services.

You can unsubscribe from marketing communications at any time by:

Clicking the Unsubscribe link in any email we send you
Contacting us directly at the email address or phone number below

9. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to exercise your privacy rights, please contact us:

SEQ Campers
Email: admin@seqcampers.com.au
Phone: 07 5370 7933
Address: 3B/6 Bonanza Court, Marcoola QLD 4564

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the Last Updated date.

11. Compliance

This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy and data protection laws.

SEQ Campers Privacy Policy